One week after a successful scan to 16 page searchable PDF document, it stopped making documents searchable. Canon support proposed it is set by default. Canon support cannot find it on the macOS version of the MFScan Utility and can't explain why. I never saw an option, toggle or preference to change the function. I used the imageClass for 6 months making searchable PDF files. I bought this MFP for the OCR feature I need in my genealogy business to combine multiple page documents that must be searchable. It's described as a feature of this printer and in it's user manual. I was told the OCR software that converts the scan to searchable text is part of the Canon MFScan Utility (Version 1.10.9). Thank you Rick for your prompt and thoughtful response. If anyone has a clue as to what's going on or how to fix it, I'd be thrilled. I need this feature for my business and I'm loosing business while they're figuring it out. I finally asked them to replace the printer - they refused. I shouldn't have to - it's an advertised feature of this printer and described in the user manual. Adobe Acrobat offers one for $15 a month. I'm essentially hearing they don't know why the scanner stopped producing searching file, how to fix it and they advised me to buy a third-party scanning utilitiy. I downloaded the Canon mobile print/scan app for this imageClass - same results. I attempted 5 third-party applications, including Adobe Acrobat who created the PDF format, and none were able to search the files. Unfortunately any scan under any condition from the imageClass yields a non-searchable PDF file. I have done every work around including (several) clean uninstalls/reinstalls of the latest version of the utility software and print driver, installed a firmware update, tried 3 different Apple computers, used TimeMachine to open earlier versions of the MF Scan Utility, even an earlier clone of my MacBook Pro. There is no toggle or check box to make the PDF scan searchable on the MF Scan Utility for a Apple computers. Supposedly it has gone to the "engineers" and Canon Support are awaiting a response. I have been on the phone with Canon support three times for over 6 hours total and they still have no explanation why and no fix. There is no precipitating event, such as a system software update. I have a MFP imageCLASS MF267dw that stopped producing searchable PDF scanned files.
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